Terms of Service

Doquery is an AI-powered research and document-intelligence workspace. The Service lets you upload documents and other content, search and chat over that content with AI assistance, receive cited answers, generate summaries and audio (text-to-speech), synchronize notes (for example via the Obsidian plugin), and connect external tools through our API and MCP server. Specific features vary by subscription plan.

We may improve, add, or remove features of the Service over time. We will not materially reduce the core functionality of a paid plan during a period you have already paid for without offering a remedy (such as a pro-rated refund or plan change).

You must create an account to use most of the Service. You agree to provide accurate registration information and to keep it current. You are responsible for maintaining the confidentiality of your credentials and API keys, and for all activity that occurs under your account. Notify us promptly at support@doquery.ai if you suspect unauthorized use of your account.

You must be at least 16 years old (or the age of digital consent in your jurisdiction, if higher) to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You agree not to, and not to permit others to:

• use the Service to violate any law or regulation, or to infringe the rights of others (including intellectual-property and privacy rights);
• upload content you do not have the right to process, or content that is unlawful, malicious, or intended to harm others;
• attempt to probe, scan, breach, or test the vulnerability of the Service or circumvent authentication or usage limits;
• resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement;
• use automated means to access the Service other than through the documented API and MCP interfaces, or exceed reasonable request volumes intended to degrade the Service;
• use the Service or its outputs to develop a competing product, or to train machine-learning models on our output at scale.

We may suspend or terminate accounts that violate this section, with notice where practicable.

You retain all ownership rights in the documents, notes, queries, and other content you upload or submit to the Service (“Your Content”). These Terms do not transfer any ownership of Your Content to us.

So that we can operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display Your Content solely as necessary to provide, secure, and support the Service — including creating derived data such as text extractions, chunks, embeddings, search indexes, and knowledge-graph entries, and transmitting Your Content to the subprocessors listed in our Privacy Policy (for example, AI model providers) to fulfill your requests. This license ends when Your Content is deleted from the Service, except for limited periods in backups and as required by law.

We do not use Your Content to train our own or third-party foundation models.

5.1 Plans. The Service is offered on a free tier and several paid subscription tiers (currently Solo, Starter, Pro, Team, and Enterprise), billed monthly or yearly. Current pricing and plan limits are shown on our pricing page and in-app at the time of purchase.

5.2 Payment and renewal. Payments are processed by Stripe; we do not store your full card details. Subscriptions renew automatically at the end of each billing period (monthly or yearly) and your payment method is charged at the then-current price for your plan until you cancel. We will give you advance notice of price increases affecting your renewal.

5.3 Cancellation. You can cancel at any time from the in-app billing portal. Cancellation takes effect at the end of the current billing period; you keep access to paid features until then. Except as stated in Section 5.4, fees already paid are non-refundable.

5.4 Refunds. If you are a first-time subscriber, you may request a full refund of your first subscription payment within 14 days of that first purchase by contacting support@doquery.ai. After this window, and for all subsequent renewals and purchases, payments are non-refundable and we do not provide pro-rated refunds for partial billing periods, except where required by applicable law.

5.5 Taxes. Prices exclude applicable taxes (such as VAT or sales tax), which will be added where we are required to collect them.

6.1 Plan limits. Each plan includes usage allowances (for example monthly query units, document counts, storage, TTS hours, and API/MCP calls) as described on the pricing page. We meter usage against these allowances.

6.2 Team fair use. Where a Team plan feature is described as having high or unspecified limits, it is subject to fair use: usage must reflect ordinary interactive work by the humans (and their configured tools) on the team. Sustained automated or programmatic usage far in excess of what comparable teams generate is not covered. If your usage materially exceeds fair use, we will contact you to discuss options (such as Enterprise pricing) before restricting service, except where the usage threatens platform stability.

6.3 Overage (opt-in). Overage billing is available on paid tiers and is strictly opt-in — if you do not enable it, usage simply stops when your allowance is exhausted until the next period or an upgrade. If you enable overage, additional usage beyond your plan allowance is billed at $49 per 1,000 additional query units (or the rate shown in-app at the time you enable it). As a safeguard, overage usage automatically stops once your total usage reaches 2× your plan allowance (or the cap shown in your settings), so enabling overage can at most double your metered usage in a period.

The Service uses large language models and other AI systems to generate answers, summaries, citations, and audio. AI output is probabilistic: it may be inaccurate, incomplete, outdated, or misattributed, even when presented with citations. You are responsible for verifying output against your source documents before relying on it.

Output is provided for informational purposes only and does not constitute professional advice of any kind — including legal, medical, financial, tax, or compliance advice. Consult a qualified professional for decisions in those domains.

As between you and us, and to the extent permitted by law, you own the output generated from Your Content for your use. You are responsible for how you use and share output.

The Service — including its software, models of operation, design, and branding — is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms and your plan. No rights are granted except as expressly set out here.

The Service depends on third-party providers (for example AI model providers, payment processing, and hosting), listed as subprocessors in our Privacy Policy. Integrations you choose to connect (for example an Obsidian vault or tools connected over MCP) are governed by their own terms, and we are not responsible for third-party products.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. You can delete your account and associated content at any time from the in-app settings page.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access (with notice where practicable) if you materially breach these Terms, if your usage threatens the security or stability of the Service, if required by law, or on non-payment after a reasonable retry period. We may also discontinue the Service entirely with at least 30 days' notice, in which case we will refund any prepaid fees covering the period after discontinuation.

Upon account deletion or termination, your content is deleted as described in the Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 7, 8, 12, 13, and 14) survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY AND (ii) USD $100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for fraud, or statutory consumer rights in your jurisdiction).

These Terms are governed by the laws of [GOVERNING JURISDICTION], excluding its conflict-of-laws rules. Disputes arising out of or relating to these Terms or the Service will be brought exclusively in the courts of [GOVERNING JURISDICTION], and each party consents to their jurisdiction — except that either party may seek injunctive relief in any competent court, and consumers may have the right to bring claims in their home jurisdiction under mandatory local law.

We may update these Terms from time to time. For material changes, we will give you reasonable advance notice (for example by email or an in-app notice) before the changes take effect; the “Last updated” date above will always reflect the current version. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, you may cancel your subscription and stop using the Service before the change takes effect.

These Terms, together with the Privacy Policy and any plan-specific terms presented at purchase, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, or to a successor entity formed to operate the Service.

Questions about these Terms: support@doquery.ai.