Terms of Service

Doquery is an AI-powered research and document-intelligence workspace. The Service lets you upload documents and other content, search and chat over that content with AI assistance, receive cited answers, generate summaries and audio (text-to-speech), synchronize notes (for example via the Obsidian plugin), and connect external tools through our API and MCP server. Specific features vary by subscription plan.

We may improve, add, or remove features of the Service over time. We will not materially reduce the core functionality of a paid plan during a period you have already paid for without offering a remedy (such as a pro-rated refund or plan change).

You must create an account to use most of the Service. You agree to provide accurate registration information and to keep it current. You are responsible for maintaining the confidentiality of your credentials and API keys, and for all activity that occurs under your account. Notify us promptly at support@doquery.ai if you suspect unauthorized use of your account.

You must be at least 16 years old (or the age of digital consent in your jurisdiction, if higher) to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You agree not to, and not to permit others to:

• use the Service to violate any law or regulation, or to infringe the rights of others (including intellectual-property and privacy rights);
• upload content you do not have the right to process, or content that is unlawful, malicious, or intended to harm others;
• attempt to probe, scan, breach, or test the vulnerability of the Service or circumvent authentication or usage limits;
• resell, sublicense, or provide the Service to third parties as a service bureau without our written agreement;
• use automated means to access the Service other than through the documented API and MCP interfaces, or exceed reasonable request volumes intended to degrade the Service;
• use the Service or its outputs to develop a competing product, or to train machine-learning models on our output at scale;
• upload or generate material that sexually exploits minors, incites violence, harasses or threatens a person, or that you intend to use to defraud, deceive, or impersonate someone;
• upload malware, or use the Service to send spam or unsolicited bulk messages;
• share your account credentials or API keys with people outside your plan’s licensed seats, or otherwise let more people use a plan than it is sold for;
• reverse engineer, decompile, or attempt to extract the source code or model configuration of the Service, except to the extent that restriction is unenforceable under applicable law;
• interfere with other users’ use of the Service, or attempt to access another user’s account, content, or workspace.

You are responsible for the content you upload, including having the rights needed to process it. If you believe content on the Service infringes your copyright, see our Copyright and DMCA Policy.

We may suspend or terminate accounts that violate this section, with notice where practicable. We may act without prior notice where the violation is unlawful, threatens the security or stability of the Service, or risks harm to others. Report abuse to support@doquery.ai.

You retain all ownership rights in the documents, notes, queries, and other content you upload or submit to the Service (“Your Content”). These Terms do not transfer any ownership of Your Content to us.

So that we can operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display Your Content solely as necessary to provide, secure, and support the Service — including creating derived data such as text extractions, chunks, embeddings, search indexes, and knowledge-graph entries, and transmitting Your Content to the subprocessors listed in our Privacy Policy (for example, AI model providers) to fulfill your requests. This license ends when Your Content is deleted from the Service, except for limited periods in backups and as required by law.

We do not use Your Content to train our own or third-party foundation models.

5.1 Plans. The Service is offered on a free tier and several paid subscription tiers (currently Solo, Starter, and Pro), billed monthly or yearly. We also sell one-time credit packs (for example text-to-speech credits). Current pricing and plan limits are shown on our pricing page and in-app at the time of purchase. Payments are processed by Stripe; we do not store your full card details.

5.3 Cancellation. Cancelling stops future renewals. It takes effect at the end of the billing period you have already paid for, and you keep access to your paid features until then; we do not cut off access immediately. Except as stated in Section 5.4, fees already paid are non-refundable.

5.4 Refunds. Subscription fees are billed in advance and are non-refundable except where required by applicable law or expressly stated in these Terms. In particular:

• cancelling does not generate a refund of the period you are already in, and we do not pro-rate refunds for partial billing periods, unused allowance, or time you did not use the Service;
• 14-day window on yearly subscriptions: if a yearly charge was the wrong call, email support@doquery.ai within 14 days of that charge and we will refund it in full and move you back to the free tier. This applies to every yearly charge, including automatic renewals — so if a renewal caught you by surprise, you have 14 days from the renewal charge to undo it. It does not apply to monthly plans, which are billed in advance and not refundable;
• we may also issue refunds or account credits at our discretion — for example for a duplicate charge, a billing error on our side, or a significant outage. Doing so in one case does not oblige us to do so in another;
• Sections 1 and 11 state two further cases where we will provide a remedy: a material reduction in the core functionality of a plan you have already paid for, and discontinuation of the Service.

Nothing in this section limits rights you have that cannot be waived under the law that applies to you. If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a distance contract within 14 days; where you ask us to begin providing a digital service immediately and acknowledge that doing so may end that right once performance has begun, that acknowledgement applies as the law provides. Contact us and we will honor whatever your local law requires.

5.5 One-time purchases and credit packs. Credit packs are consumable and do not renew. An unused pack can be refunded within 14 days of purchase; once credits from a pack have been used, the pack is non-refundable except where required by law.

5.6 Failed payments. If a renewal charge fails, we will retry and notify you. If it remains unpaid after a reasonable retry period, your plan may be downgraded or suspended as described in Section 11; your content is not deleted for non-payment alone.

5.7 Taxes. Prices exclude applicable taxes (such as VAT or sales tax), which will be added where we are required to collect them.

6.1 Plan limits. Each plan includes usage allowances (for example monthly query units, document counts, storage, TTS hours, and API/MCP calls) as described on the pricing page. We meter usage against these allowances.

6.2 Fair use. Where a plan feature is described as having high or unspecified limits, it is subject to fair use: usage must reflect ordinary interactive work by you and your configured tools. Sustained automated or programmatic usage far in excess of what comparable accounts generate is not covered. If your usage materially exceeds fair use, we will contact you to discuss options before restricting service, except where the usage threatens platform stability.

6.3 Overage (opt-in). Overage billing is available on paid tiers and is strictly opt-in — if you do not enable it, usage simply stops when your allowance is exhausted until the next period or an upgrade. If you enable overage, additional usage beyond your plan allowance is billed at $69 per 1,000 additional query units (or the rate shown in-app at the time you enable it). As a safeguard, overage usage automatically stops once your total usage reaches 2× your plan allowance (or the cap shown in your settings), so enabling overage can at most double your metered usage in a period.

The Service uses large language models and other AI systems to generate answers, summaries, citations, and audio. AI output is probabilistic: it may be inaccurate, incomplete, outdated, or misattributed, even when presented with citations. You are responsible for verifying output against your source documents before relying on it.

Output is provided for informational purposes only and does not constitute professional advice of any kind — including legal, medical, financial, tax, or compliance advice. Consult a qualified professional for decisions in those domains.

As between you and us, and to the extent permitted by law, you own the output generated from Your Content for your use. You are responsible for how you use and share output.

The Service — including its software, models of operation, design, and branding — is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms and your plan. No rights are granted except as expressly set out here.

The Service depends on third-party providers (for example AI model providers, payment processing, and hosting), listed as subprocessors in our Privacy Policy. Integrations you choose to connect (for example an Obsidian vault or tools connected over MCP) are governed by their own terms, and we are not responsible for third-party products.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. You can delete your account and associated content at any time from the in-app settings page.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access (with notice where practicable) if you materially breach these Terms, if your usage threatens the security or stability of the Service, if required by law, or on non-payment after a reasonable retry period. We may also discontinue the Service entirely with at least 30 days' notice, in which case we will refund any prepaid fees covering the period after discontinuation.

Upon account deletion or termination, your content is deleted as described in the Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 7, 8, 12, 13, and 14) survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, OR ACCURATE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (i) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY AND (ii) USD $100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for fraud, or statutory consumer rights in your jurisdiction).

These Terms are governed by the laws of the State of Michigan, United States, excluding its conflict-of-laws rules. Disputes arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Michigan, and each party consents to the personal jurisdiction of those courts — except that either party may seek injunctive relief in any competent court, and consumers may have the right to bring claims in their home jurisdiction under mandatory local law.

The United Nations Convention on Contracts for the International Sale of Goods does not apply. Each party will try in good faith to resolve a dispute informally by contacting the other before filing a claim.

We may update these Terms from time to time. For material changes, we will give you reasonable advance notice (for example by email or an in-app notice) before the changes take effect; the “Last updated” date above will always reflect the current version. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, you may cancel your subscription and stop using the Service before the change takes effect.

These Terms, together with the Privacy Policy, the Copyright and DMCA Policy, and any plan-specific terms presented at purchase, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, or to a successor entity formed to operate the Service.

Questions about these Terms: support@doquery.ai.